[photo, City Hall, 100 North Holliday St., Baltimore, Maryland]


The City Council established the position of City Administrator as the City's Chief Administrative Officer in August 2020 by Charter Amendment, ratified by the voters on November 3, 2020 (City Council Resolution no. 20-26),

City Hall, 100 North Holliday St., Baltimore, Maryland, June 2006. Photo by Diane F. Evartt.

Answering to the Chief Administrative Officer are the Department of Human Resources and fifteen offices: Cable and Communications (CHARMTV); Children and Family Success; Correspondence and Constituent Services; Employment Development; Equity and Civil Rights; Government Relations; Homeless Services; Immigrant Affairs; Information Technology; Inspector General; Neighborhood Safety and Engagement; Performance and Innovation; Promotion and the Arts; Small, Minority and Women-Owned Business Development; and Sustainable Solutions.

Appointed by the Mayor, the Chief Administrative Officer oversees City agency performance, accuracy of information, and government’s response to residents.

The Office of Cable and Communications operates Charm TV (Channel 25), Baltimore's commercial-free 24-hour cable television station through a franchise agreement with Comcast.

In 2019, the Office of Children and Family Success was created.

The Office supports and strengthens families by improving educational attainment and socioeconomic mobility, and positions all Baltimore communities to thrive. It works to improve early childhood development, decrease youth food insecurity, reduce youth homelessness, and increase youth literacy. The Office also seeks to increase the availability of trauma-informed care for youth, increase youth diversion practices, and break down historical barriers to success for African-American boys and young men.

The Office of Correspondence and Constituent Services helps constituents access services provided by government agencies or nonprofit service organizations.

Constituent Services representatives help residents with questions and concerns regarding City services. The Correspondence Team tracks citizen correspondence to the Mayor and prepares ceremonial documents, such as certificates of recognition, proclamations, and greeting letters.

The Office of Equity and Civil Rights originated as the Office of Civil Rights and Wage Enforcement. It reformed under its present name in January 2020.

The Office oversees the Civilian Review Board, the Community Relations Commission, and the Mayor's Commission on Disabilities. The Office reports directly to the Chief of Staff.

Management of City staff is overseen by the Department of Human Resources, which develops and implements policies to hire, train, and supervise City employees. Employee and retirement benefits also are overseen by the Department, which sets employee classification and pay. In cases of collective bargaining, the Office of Labor Commissioner determines wages, benefits and work environment standards.

The Mayor and the Civil Service Commission hear and rule on issues related to human resources, and may amend or overturn current policies and procedures. Implementation of decisions is made by the Department (City Charter, Article VII, secs. 96-98).

In 2014, the Office of Immigrant Affairs was established as the Office of Immigrant and Multicultural Affairs in accordance with recommendations of the New Americans Task Force. The Office assumed its present name in 2019.

Community wellbeing, economic development, and the integration of immigrant communities into Baltimore are promoted by the Office. By identifying needs and opportunities that immigrants bring to the City, the Office develops public-private partnerships to strengthen the development of these communities.

The Office seeks to facilitate the development and progress of immigrants and refugees in the workforce and increase their access to entrepreneurial opportunities, thereby meeting the needs of employers and promoting the growth and betterment of the City. In addition, the Office works to increase and promote Baltimore’s unique housing opportunities, while promoting safer and stronger neighborhoods.

By enhancing the service capacity and receptivity of City agencies, and nonprofit and community-based organizations, the Office works to better address the needs of immigrants, and facilitate inclusion and mutual understanding among immigrant communities, service providers, and receiving communities.

Digital networking and infrastructure for City government is managed by the Office of Information Technology, which also provides agencies with e-mail service and web access. The Office develops and procures hardware and software for the City, and gives instruction and technical assistance to agencies. For residents, networks managed by the Office allow e-payment of bills to the City by computer or phone.

Advising the Mayor and the Board of Estimates on technology programs and needs of the City, the Office operates the City’s Enterprise Geographic Information Services (EGIS), and the 311 One Call and Dispatch Center. With one phone call, 311 services allow residents to reach a City agency while EGIS coordinates information sharing among City agencies, making available data more efficient and accurate. These services enable residents to easily notify the City of concerns, and allow for quick resolution of problems.

Formerly under Public Safety, Operations, and Citistat, the Office of Inspector General was transferred to the Chief of Staff in September 2012, and to Administration in 2014.

Violations of civil and criminal law, City regulations, or employee standards of conduct by City agencies are investigated by the Office of Inspector General. The Office audits and investigates to detect program weaknesses, contract irregularities, or other institutional problems. Annually, the Office audits procurement by the City, and submits its annual report.

In December 2020 , the Office of Neighborhood Safety and Engagement was formed by the Mayor to replace and expand the scope of the Office on Criminal Justice.

The Office of Neighborhood Safety and Engagement coordinates City agencies and community partners in the fight against violence in Baltimore. In its work with law enforcement agencies, including the Police Department and the State’s Attorney’s Office, City agencies from the Health Department to the Department of Recreation and Parks, and community-based organizations, the Office coordinates public safety efforts across the City. The Office also works to ensure accountability through Baltimore’s holistic violence reduction strategy.

The Office will establish and monitor cross-agency goals, reimagining preventative, interventive, and rehabilitative policies and practices, and implementing the Mayor’s group violence reduction strategy.

In May 2019, the Mayor's Office of Performance and Innovation formed from the merger of the Office of Innovation and CitiStat.

Using data, design, and innovation, the Mayor's Office of Performance and Innovation works to ensure equitable, user-friendly and efficient government operations that improve the lives of Baltimore City residents.

The Office oversees CitiStat, Innovation, and the Data Fellows Program.

Established in 1977, the Office of Promotion and the Arts formed as the Baltimore Office of Promotion and Tourism. The Office merged with the Baltimore Area Convention and Visitors Association in 1989, and was renamed the Office of Promotion. The Office assumed its current name in 2002, when it merged with the Mayor’s Advisory Committee on Arts and Culture. In 2004, the Office incorporated as a nonprofit corporation.

Coordinating dozens of art, cultural and sport events for the City, the Office of Promotion and the Arts manages events, such as Artscape; the Baltimore Book Festival; the Baltimore Grand Prix; the Baltimore Farmers’ Market; the Dr. Martin Luther King, Jr., Parade; the Showcase of Nations Ethnic Festivals; and the annual lighting of the Washington Monument. The Office also arranges the Mayor’s town hall meetings, and supervises the Municipal Music License Administration.

The Board of Directors of the Office is composed of ten members.

The Office of Small, Minority and Women-Owned Business Development originated as the Office of Minority and Women-Owned Business Development, and adopted its present name in 2017.

Working to improve the success rate of Baltimore’s minority and women-owned private businesses, the Office of Small, Minority and Women-Owned Business Development contracts services to companies owned by minorities or women, reducing the City’s procurement needs, and increasing contracts available to qualified contractors. To meet these ends, the Office manages the Minority and Women-Owned Business Development Fund, which, in coordination with City procurement resources, helps the City finance necessary contracts (City Code, Article 5, sec. 28).

The Office oversees the Local Contractor Development Program, the Annual Procurement and Outreach Fair, the Women’s Business Forum, and the Vendor Seminar Series. The Office works in cooperation with government and private agencies and organizations, such as the Small Business Resource Center, the City Department of Housing and Community Development, and the Greater Baltimore Committee.

The Mayor's Office of Sustainable Solutions was founded by the Mayor in 1999 as the Office of Citistat. Formerly, it came under Public Safety, Operations, and Citistat, but transferred to the Chief of Staff in September 2012. It reformed under its present name in 2017.

Sustainable Solutions is a data-driven, performance-based management system to improve the performance and effectiveness of City services and offices. Conducting audits of current data and information, the Office reviews agency performance, polices, and procedures. The Office and agency representatives meet with the Mayor bi-monthly to address the Office's questions, concerns, and recommendations.


The Deputy Mayor for Public Safety oversees Government Relations.

Government Relations began as Government and Community Affairs and reformed as Government Relations and Labor in 2014. It was renamed Government Relations in December 2016, and placed under the Deputy Chief of Staff for Public Safety in 2019, who was renamed Deputy Mayor for Public Safety in 2020.

The Deputy Chief for Government Relations advises the Mayor on matters of government responsiveness to City residents.

Under Government Relations are four offices: Communications, Government Relations, Labor Commissioner, and Neighborhoods.


In Baltimore City, the Comptroller supervises the Department of Audits and the activities of the City Auditor; and is responsible for the proper conduct, management, and operation of the Department of Real Estate.

With the approval of the Board of Estimates, the Comptroller purchases insurance for the City, and represents the City claims against insurance companies on policies held by the City. Funds awarded in settlement are received by the Mayor and City Council for disbursement.

The Comptroller is elected by the voters to a four-year term, and serves ex officio on the Board of Estimates, and the Board of Finance (City Charter, Art. V, secs. 1-11; City Code, Art. 5, sec. 1).

Under the Comptroller are three Departments: Audits, Communication Services, and Real Estate.

Through independent audit consultative services, the Department of Audits provides financial statements, reports, and recommendations to improve the accountability of government to the citizens of Baltimore.

The Department conducts audits of the financial transactions of every municipal agency, except the Department of Audits; an annual audit of all accounts, revenues, and receipts of the City; and biennial audits of principal agencies. It also may audit the expenditure of City-granted funds by any public or private agency that receives such funds; and City contracts, grants, subgrants, and other agreements as required by the terms and conditions of these instruments and, when the contracts, grants, subgrants and other agreements require that audits be conducted by other auditors, review such audits. The Department makes such other audits as the Comptroller or the Board of Estimates may request, provided that those requested audits do not, in the judgment of the City Auditor, unduly hinder the performance of regular audits.

Appointed by the Comptroller, the City Auditor heads the Department (City Charter, Art. V, secs. 7-11).

Under the Comptroller, the Department of Communication Services provides communications technologies and services for Baltimore government.

The Department is responsible for the Municipal Telephone Exchange and the Municipal Post Office. The Municipal Telephone Exchange maintains the telecommunications system through which voice, data and wireless services are provided for City government agencies. The Municipal Post Office distributes U.S. Postal mail and interdepartmental mail to City government agencies.

The Department of Real Estate acquires real property for the use of the City. Moreover, for any property no longer needed by the City for public use, the Department arranges for its deposition. The Department also manages the use of City-owned docks, wharves, piers, and other facilities which constitute the City-owned portion of the waterfront.

In overseeing the Department of Real Estate, the Comptroller records all agreements, contracts, deeds, and leases related to City properties, and maintains an inventory of these records. With the Director of Finance, the Comptroller updates and verifies the accuracy of this inventory quarterly.

The Department is headed by the City Real Estate Officer, who is appointed by the Comptroller (City Charter, Art. V, secs. 4-6).


The Department of Finance collects required City and State taxes and levies, issues and maintains lien records, conducts property sales, and adopts rules and standards for City purchases. The Department manages deposits and withdrawals of accounts, and submits a monthly summary of City finances to the Board of Estimates and the Board of Finance. The Department also oversees the financial records of City agencies. Annually, the Department makes a full report of all income, expenses, assets, and liabilities to the Board of Estimates.

To assist the Board of Estimates in formulating the City’s budget and ordinances, the Department annually prepares a preliminary operating budget, which it submits to the Board. The Department implements and enforces actions of the Board of Estimates, and provides the Board with its reports and recommendations (City Charter, Article VII, secs. 5-19).

The Department is assisted by the Board of Finance.

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